Frequently Asked 
Questions 

Each Chill Co. sauna is custom-built and prepared specifically for you.

We require final payment before installation because once our team completes the setup, the sauna stays with you in your home.

This step ensures a smooth handover  — ready for you to heat up, cool down, and chill.

Yes, absolutely. Contact us if you are looking for something custom, we can design and build saunas to fit your specific space, layout, and style preferences.From material finishes to size adjustments, our team will work with you to create a setup that feels perfectly at home

From the time your order is confirmed, your sauna is typically ready for installation within 2–4 weeks.

We’ll stay in touch throughout the process to update you on manufacturing and delivery timelines.

For custom requests, timelines will be confirmed during the quote process.

Our saunas are delivered flat-packed and assembled by our team on-site.

Installation typically takes 1–3 days, depending on the model and setup requirements.

Our heaters are built for durability and long-term performance, so they don’t require frequent servicing.

We do, however, recommend a quick annual check-up to ensure everything is running efficiently — especially if you use your sauna regularly.

Delivery within Johannesburg is included in the price.

For areas outside Johannesburg, delivery and installation costs are calculated based on distance and will be confirmed during the order process.

If you’d like an estimate before ordering, simply contact us — we’ll be happy to provide the details.

Our standard saunas are built using high-quality pine, a durable and cost-effective wood that handles heat well while offering a clean, natural finish

Our premium saunas are crafted from cedar wood, prized for its rich colour, aromatic scent, and natural resistance to moisture and decay.

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Both options deliver excellent heat retention and a beautiful, relaxing atmosphere — it simply comes down to your preferred look, feel, and finish.